FAQ
General Questions
Q: What is your store all about?
A: We are an online store specializing in trading card games like Magic: The Gathering, Pokémon, and Lorcana In addition to selling TCG products, we’re also a vibrant game center where players can gather to play, trade, and compete.
Q: Where are you located?
A: Our physical game center is located at Largo do Comércio 3B, 2350-213 Parceiros de Igreja, Santarém, but our online store is accessible 24/7 from anywhere!
Q: What are your game center hours?
A: The game center is open
Wednesday: 13h - 20h
Thursday: 13h - 20h.
Friday: 19h - 00h
Saturday: 10h - 00h
Sunday: 10h - 20h
Orders and Shipping
Q: Do you ship internationally? A: Yes, we ship worldwide. Shipping costs and times vary based on your location.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Q: What is your return policy?
A: Unopened and unused products can be returned within 14 days of delivery if no discount was aplied during the purchase. For full details, please visit our Returns Policy page.
Events and Tournaments
Q: What kinds of events do you host?
A: We host TCG tournaments, draft nights, casual play sessions, pre releases and other special release events. Check our Events Calendar for upcoming activities!
Q: Can I sign up for tournaments online?
A: Absolutely! Visit the Events Calendar section on our website to register.
Q: Are there any age restrictions for participating in events?
A: Most of our events are open to all ages, but some tournaments may have specific requirements. Details are provided on the event page. If you still have any questions please reach out to us.
Trading and Buying Cards
Q: Do you buy or trade cards?
A: Yes! We have a buyback program where you can sell or trade your cards for store credit or cash. Contact us for more details or visit our store.
Q: Do you sell individual cards?
A: Yes, we have a wide selection of singles for all your deck-building needs.
Game Center Services
Q: Can I rent a space to play?
A: Our game center is free to use for casual play, but table reservations for private groups or events can be made for a small fee.
Q: Do you offer snacks and drinks at the game center?
A: Yes, we have a selection of snacks and beverages available for purchase to keep you fueled during your games.
Support
Q: How can I contact customer service?
A: You can reach us via email at templarsarena@gmail.com or through our contact form on the website. Our support team is available to assist you and will get back to you as soon as possible, often in less than 24 hours.
Q: What if I need help building a deck?
A: Our community and staff are always happy to help! Visit our game center or join our online forums for tips and advice.